Frequently asked questions
- How much are the shipping costs?
- How long is the delivery?
- What happen if I am not home at the time of delivery?
- How do I exercise the right of withdrawal?
- What payment methods do you accept?
- Can I delete an order?
- What are the risks by paying by credit card?
- What happens if the size or some other attribute, it is not right?
- How can I obtain the product warranty?
- Do you ship internationally?
- How can I contact the customer service of sportlet.it?
- How can I check my order status?
- How can I check the content of my "shopping cart"?
- How should I behave at the delivery of the order?
How much are the shipping costs?
On all other case, the cost of transport will always be automatically calculated and displayed during the checkout process.You can also verify shipping cost on the Table of Costs.
How long is the delivery?
The items displayed on the site are usually available for delivery.
All orders made from Monday to Friday (excluding weekends and holidays) will be usually dispatched within 48 hours.
In the event of momentary exhaustion or delay of a product the buyer will be promptly notified by email or phone.
What happen if I am not home at the time of delivery?
If you are not home at the time of delivery, the courier will leave a paper note with the details of the shipping. Please re-contact the courier as soon as possible to agree to a new delivery.
How do I exercise the right of withdrawal?
To use the right of withdrawal is very simple. Fill in the Return Form and you will soon get our instructions for sending the package.
What payment methods do you accept?
We accept payment via PayPal, credit cards.
Can I delete an order?
Sure, you can immediately send an email to [email protected] If the order has not yet been placed in processing, the order will be canceled.
What are the risks by paying by credit card?
There are no risks by paying with credit card; the credit card information (number and expiration date) do not pass on our website but are sent directly to the encrypted Secure Server (SSL) of Banca Sella. At the time of data will pop down into the browser window, a small lock which shows that the site is encrypted. The Banca Sella server will check the credit card number in an automated manner and protected from any human eye.
What happens if the size or some other attribute, it is not right?
Simply request the return within 15 days of receipt of the package by filling out the Return Form.
See our Returns Policy for details and transport cost.
How can I obtain the product warranty?
All products purchased on Sportlet.it are subject to the manufacturer's warranty. You only need to report to Sportlet.it any problem and / or defect within 15 days of the discovery of the same, requiring the return of the product concerned through the appropriate Return Form.
Do you ship internationally?
Sportlet.it delivers all over the world.
How can I contact the customer service of sportlet.it?
Fill out the Contact Form, or contact us at +39 393.8284629
How can I check my order status?
To monitor the status of your order simply log in by clicking the Login button at the top right of the Sportlet.it Home Page.
Then choose Profile-> My Orders.
How can I check the content of my "shopping cart"?
Click on Shopping Cart at the top right, you will immediately appear what it contains your shopping cart.
How should I behave at the delivery of the order?
When the courier delivery to you, you need to check:
1) That the package is not damaged. If not, please accept the parcel with reserve .
2) That the number of packages indicated on the invoice corresponding to the number of packets actually delivered.